How do you build a great corporate culture in an industry with constant turnover and awash in criticism? That’s exactly what New York restauranteur Danny Meyer faces every day at Union Square Hospitality Group. In this episode, recorded backstage at the 2018 GLS, Danny continues the conversation he started onstage with Elaine Lin Hering—discussing critics, culture-building and how to practice “enlightened hospitality.”
Danny Meyer
Restaurateur, CEO | Union Square Hospitality Group, Shake ShackElaine Lin Hering
Managing Partner | Triad Consulting GroupEp 035: Danny Meyer with Elaine Lin Hering
TOPICS IN THIS PODCAST
Human ResourcesLeading OrganizationsProcessHow do you build a great corporate culture in an industry with constant turnover and awash in criticism? That’s exactly what New York restauranteur Danny Meyer faces every day at Union Square Hospitality Group. In this episode, recorded backstage at the 2018 GLS, Danny continues the conversation he started onstage with Elaine Lin Hering—discussing critics, culture-building and how to practice “enlightened hospitality.”
On This Podcast
Danny Meyer
Union Square Hospitality Group, Shake Shack
Danny Meyer is CEO of Union Square Hospitality Group and the founder of Shake Shack. Highly acclaimed for some of New York’s most beloved restaurants, including Gramercy Tavern, and more, in 2015 he was named one of TIME Magazine’s “100 Most Influential People”. Meyer’s New York Times bestselling book, Setting the Table, examines the power of hospitality in restaurants, business and life.
Elaine Lin Hering
Triad Consulting Group
Elaine has worked on six continents and with a wide range of clients in corporate, government, and nonprofit organizations where she has diagnosed challenges and built management capacity in negotiation, influence, and conflict management skills. She has trained political officials, union leaders, instructors at military academies, and educated leaders at Fortune 500 companies including American Express, Capital One, Google, Merck, Nike, Shell, Pixar, the Red Cross, and Workday. Known for her cross-cultural fluency and ability to educate across power and difference, Elaine has worked with coal miners at BHP Billiton, micro-finance organizers in East Africa, mental health professionals in China, and been a speaker at multiple conferences ranging from the World Business Dialogue in Germany to the Auschwitz Institute on Peace and Reconciliation. She currently coaches women and minorities navigating executive leadership in majority white spaces. She has facilitated executive education programs at Harvard, Dartmouth, UC Berkeley, UCLA and Tufts, as well as served as the Advanced Training Director for the Harvard Mediation Program. Prior to joining the faculty at Harvard, Elaine taught negotiation and mediation at Monash Law School in Melbourne, Australia and was a Senior Consultant for Conflict Management Australasia, helping them expand their practice in the region. She is the author of the forthcoming book Unlearning Silence.