At the 2016 Global Leadership Summit, Horst Schulze, CEO of Capella Hotel Group and Founding President of The Ritz-Carlton Group, shared how to create an organization that stops attacking mistakes and instead identifies and attacks root causes.
As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.
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Horst Schulze
Chairman and CEO | Capella Hotel GroupCreating an Organization of Excellence and Efficiency
Published August 1, 2018TOPICS IN THIS VIDEO
Leading OrganizationsProcessAt the 2016 Global Leadership Summit, Horst Schulze, CEO of Capella Hotel Group and Founding President of The Ritz-Carlton Group, shared how to create an organization that stops attacking mistakes and instead identifies and attacks root causes.
About the Speaker(s)
Horst Schulze
Chairman and CEOCapella Hotel Group
As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.
Years at GLS 2015, 2016