Hospitality is one of the most powerful differentiators that an organization possesses, but it can be challenging to create and sustain it across an entire culture. In this episode, cofounder and former president of Ritz-Carlton Hotel Company, Horst Schulze, shares hospitality insights from a legendary career with GLN President and CEO, David Ashcraft. If you’re a leader who is interested in creating a culture of excellence and customer-focused hospitality, we invite you listen in to this rich conversation!
Whitney Putnam
Vice President of Marketing | Global Leadership NetworkDavid Ashcraft
President and CEO | Global Leadership NetworkHorst Schulze
Chairman and CEO | Capella Hotel GroupEp 153: Creating and Sustaining a Culture of Hospitality with Horst Schulze
TOPICS IN THIS PODCAST
CultureExecutionHuman ResourcesInfluenceLeading OrganizationsLeading OthersServant LeadershipStrategyTeam BuildingVisionHospitality is one of the most powerful differentiators that an organization possesses, but it can be challenging to create and sustain it across an entire culture. In this episode, cofounder and former president of Ritz-Carlton Hotel Company, Horst Schulze, shares hospitality insights from a legendary career with GLN President and CEO, David Ashcraft. If you’re a leader who is interested in creating a culture of excellence and customer-focused hospitality, we invite you listen in to this rich conversation!
On This Podcast
Whitney Putnam
Global Leadership Network
Whitney Putnam is the Vice President of Marketing at the Global Leadership Network. She is passionate about men and women working together to expand their influence so that many more people come to know Jesus. As a builder, Whitney cares deeply about building healthy and holistic communities of people, from the team she has the joy of working with at the GLN to those in her neighborhood. She is a well-respected leader and innovator having served as an executive leader at several global non-profits. She’s a mom to three little girls and married to a tall redhead named Michael. They can most often be found dancing in their kitchen and occasionally sprinkling confetti in greeting cards, all while living in Dallas, Texas.
David Ashcraft
Global Leadership Network
David Ashcraft is President and CEO of the Global Leadership Network, as well as President of The Advantage, a leadership collaborative serving pastors in Pennsylvania. As Senior Pastor of LCBC in Pennsylvania for 32 years, he helped grow weekly attendance from 150 people to a combined average of more than 22,000.
Horst Schulze
Capella Hotel Group
As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.